Terms and Conditions

1.1 We provide a valet parking service, which includes receiving your vehicle and keys from you, driving and parking your vehicle in a designated space or car park on your behalf, storing it for the duration of your visit, and retrieving and returning it to you when requested.

1.2 The Service may be provided on-site or at an off-site car park, as notified to you at the point of use or booking.

1.3 We reserve the right to refuse the Service, or to refuse to park a particular vehicle, at our reasonable discretion — for example, where a vehicle appears unroadworthy, is carrying a fault we believe makes it unsafe to drive, or where a customer behaves in a threatening, abusive, or unsafe manner toward our staff.

2.1 By handing over your keys, you confirm that:

• you are the registered owner of the vehicle, or you have the owner’s authority to hand the vehicle into our care and to authorise us to drive it;
• the vehicle is taxed, insured, and has a valid MOT (where applicable) for use on UK roads;
• the vehicle is roadworthy and safe to drive;
• you have removed all valuables, personal belongings, and items of value from the vehicle (see Clause 6).

2.2 You will be issued with a ticket or receipt at handover. Please keep this safe — it may be required to collect your vehicle.

2.3 We will inspect the vehicle for visible pre-existing damage at the point of handover where practicable, and may note this on your ticket or take photographs. We recommend you point out any existing damage to our staff at this time.

3.1 As part of the Service, our staff will drive your vehicle to park it and to retrieve it. All staff who drive customer vehicles hold a full, valid UK driving licence appropriate to the vehicle type.

3.2 Vehicles may be driven a short distance to an off-site car park as part of the Service, as notified to you.

3.3 We will take reasonable care when driving and handling your vehicle at all times.

4.1 Our current charges for the Service are set out on our Get a Quote page and confirmed to you in your individual booking confirmation.

4.2 Payment is due at the time of booking, by the payment methods stated at the point of use.

4.3 We reserve the right to amend our charges from time to time. Any change will not affect a booking already confirmed.

4.4 Additional charges may apply for excess waiting time, lost tickets, or out-of-hours collection, as notified to you.

5.1 Please allow reasonable time for retrieval of your vehicle, particularly at busy periods.

5.2 We may ask you to present identification and/or your ticket before releasing your vehicle, to confirm you are entitled to collect it.

5.3 If a ticket is lost, we may require proof of ownership or other reasonable verification before releasing the vehicle.

5.4 Vehicles not collected within 24 hours of the end of the booked period may be subject to an additional storage charge, as notified to you in advance.

6.1 We do not accept responsibility for cash, valuables, personal belongings, or items left in the vehicle. Please remove all such items before handing over your vehicle.

6.2 Where any item is left in a vehicle and subsequently lost, stolen, or damaged, our liability is limited as set out in Clause 8, and we strongly recommend you do not leave valuables in your vehicle at any time.

7.1 We hold valet/goods-in-trust liability insurance covering loss of or damage to your vehicle while it is in our care, custody, and control, subject to the policy terms and the limitations set out in these Terms.

7.2 This insurance does not extend to personal belongings or valuables left inside the vehicle (see Clause 6), nor to loss or damage arising from circumstances outside our control (see Clause 9).

7.3 You are responsible for maintaining your own motor insurance on the vehicle at all times, including while it is in our care.

8.1 We will take reasonable skill and care in providing the Service, including in the driving, parking, storage, and return of your vehicle.

8.2 Subject to Clause 8.5, we shall be liable for direct physical loss of, or damage to, your vehicle that occurs while it is in our care, custody, and control as a result of our negligence or that of our staff.

8.3 We do not accept liability for:

• loss of or damage to personal belongings or valuables left in the vehicle;
• mechanical or electrical faults, or pre-existing damage, defects, or wear and tear not caused by us;
• loss or damage arising from circumstances beyond our reasonable control (see Clause 9);
• indirect or consequential losses, including loss of use, loss of earnings, or the cost of alternative transport, except where required by law.

8.4 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under English law.

8.5 Except as set out in Clause 8.4, our total liability to you under or in connection with the Service shall not exceed the market value of the vehicle immediately before the loss or damage, or the limit of our insurance policy, whichever is lower.

8.6 Any claim for loss or damage must be reported to us before leaving the premises, or as soon as reasonably possible thereafter, and in any event within 7 days, to allow us to investigate.

We shall not be liable for any failure or delay in providing the Service, or for any loss or damage, resulting from events outside our reasonable control, including but not limited to severe weather, fire, flood, strikes, power failure, vandalism or theft by third parties, or acts of government or public authorities.

You agree that you will not:

• leave a vehicle that is unroadworthy, unlawfully unlicensed, or uninsured;
• leave any dangerous, illegal, or hazardous items in the vehicle;
• provide false information about your authority to hand over the vehicle.

11.1 We collect and process personal data (such as your name, contact details, and vehicle registration) in order to provide the Service. Full details of how we handle your data are set out in our Privacy Policy.

11.2 We process this data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you are unhappy with any aspect of the Service, please contact us at contact@planeezy.co.uk or 0203 540 5819 as soon as possible so that we can investigate and respond.

13.1 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13.2 No waiver. A failure by us to enforce any right under these Terms does not waive our right to enforce it later.

13.3 Changes to these Terms. We may update these Terms from time to time. The version in force at the time you use the Service will apply.

13.4 Governing law and jurisdiction. These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.5 Contact us. Questions about these Terms can be sent to contact@planeezy.co.uk or 0203 540 5819.